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Professional Services


Purchasing Flowcode is just the beginning of your development project. At Matrix we offer a range of Professional Services which will enable you to achieve more from our products. From additional enhanced customer support with rapid response times, training to ensure you are getting the most out of your Flowcode software, to assistance in your own internal development projects, we have the expertise to support you.

Enhanced Support

Whether you need assistance to get you up and running with your first Flowcode project, or need some technical expertise to help speed up more complex developments using Flowcode, our team of engineers are here to help.


The enhanced support service includes:


  • Direct contact with our development team via email or telephone
  • Guaranteed initial response to your support request within 1 working day
  • 10 support hours via email or telephone for your Flowcode projects over a one year period
  • Regular reports on status of support hours

Priced at £500 (+VAT) per year, per seat, the Customer Support service is a valuable addition to the Flowcode package.


Please contact us for more information.

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Extended Services

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Do you need help developing your Flowcode programs, or perhaps creating custom Flowcode 6 components? If so, our Extended Service agreement allows you to subcontract specific pieces of work to our Flowcode experts. This service allows industrial customers to reduce their time to market for their solutions.


The basis for this is that an agreed amount of work per quarter (within limits) is blocked in the diaries of Matrix developers. With extended services we allow the customer flexibility over what hours are used and when.


The extended service offering:


  • A Single point of contact for Project Management of work
  • Work with a team of skilled, development engineers
  • Quarterly workloads agreed with a quantity of development hours
  • Ability to use these hours for a broad range of tasks (required skills to be agreed within Matrix competencies)
  • Monthly timesheets to communicate consumption against the development hours agreed

Priced at £625 + VAT per day (minimum one day of development). Special rates available on larger quantities.


Please contact us for more information.


Training

Flowcode training is offered three times per calendar year at Matrix HQ in Halifax, West Yorkshire.


  • Introduction to Flowcode 6 (1 day)
  • Advanced Flowcode 6 (1 day)
  • £299 + VAT per delegate
  • Educational rates apply get in touch for more details
  • Go to our Training Page for dates

If you are interested in training 1:1 with our development team, we can tailor courses at Matrix HQ to meet your requirements for £750 + VAT per day. Additional delegates from the same company (to a max of 8) can be added for just £100 + VAT extra per delegate.


On-site Flowcode training can also be delivered at your place of work/study for a fee of 800 + VAT per day + travel and expenses. We can tailor training at your site to your specified needs, or deliver our pre-defined courses as outlined above. Additional delegates from the same company can be added for just 100 + VAT extra per delegate.


Please contact us for more information.

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Flowcode Enterprise Licence

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The Flowcode 6 Enterprise Licence ensures optimum levels of professional licences, with all cores included. You also gain access to customer support.


To achieve this we will provide.


  • 5 seats of Flowcode 6 Professional with all chip pack variants included
  • The equivalent of £500 of professional services for your team for example, this could be attendance at our Introduction / Advanced training courses at Matrix HQ.
  • 20% discount on additional Extended Services hours (based on £625 + VAT per day usual rate)

Please contact us for more information.


Testimonials

Sargent Electrical Services Ltd:


“In our fast paced and price conscious market the need to react to customer challenges means that we must have the right tools and processes in place to deliver innovative solutions. We see the Matrix Extended Services as a key element to enhance our designs, improve our time to market and reduce our overall design costs.”


Dave Chapman
Technical Manager


 

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