Page 1 of 1

Activation cannot be completed ! - Resolved

Posted: Wed Aug 14, 2013 7:30 pm
by zenzehar200
Online activation was not possible
14-08-2013 20-20-55.jpg
14-08-2013 20-20-55.jpg (88.83 KiB) Viewed 16576 times

While manual activation was not possible
14-08-2013 19-19-11.jpg
14-08-2013 19-19-11.jpg (82.37 KiB) Viewed 16576 times
was mentioned in separate post
http://www.matrixmultimedia.com/mmforum ... 53&t=12625


and was replied by JonnyW
» Wed Aug 14, 2013 8:34 pm
Hello.

I think Dave has posted on the website about an issue with the .key file. This is the file that provides you with all your license information and at the moment is downloading an empty file - he is looking into that, hopefully it will be resolved soon.

Jonny
Thanks in advance ,

Re: Activation cannot be completed !

Posted: Wed Aug 14, 2013 10:55 pm
by JonnyW
Hello. That error code gives us a little to go on thanks, and hopefully we can correct any activation woes before the weekend.

Jonny

Re: Activation cannot be completed !

Posted: Thu Aug 15, 2013 8:15 am
by katela
I cannot start flowcode V6 Beta due to activation problem
I used the same credentials i used to register but it says they are invalid.
please assist.

Re: Activation cannot be completed !

Posted: Thu Aug 15, 2013 10:05 am
by DavidA
Hello,

I have hopefully solved the current activation issues, for some reason a few of the licences were not being processed correctly, i have solved this for the 2% of accounts effected, i will continue to monitor this to ensure the problem is solved.

Re: Activation cannot be completed !

Posted: Fri Aug 16, 2013 7:17 am
by jgu1
Hi MM!

I can still not activate v.6 :(

Use the account.

Jorgen

Re: Activation cannot be completed !

Posted: Fri Aug 16, 2013 11:36 am
by JonnyW
Hi Jorgen.

Are you still getting the same error message and code?

Jonny

Re: Activation cannot be completed !

Posted: Fri Aug 16, 2013 5:28 pm
by psf
Same problem, I download the beta from new account but both online and manual activation doesn't work.

Re: Activation cannot be completed !

Posted: Fri Aug 16, 2013 11:30 pm
by nnnnff
Why so far I haven't been able to activate the V6.help me.thank you.

Re: Activation cannot be completed !

Posted: Sat Aug 17, 2013 7:17 am
by jgu1
Hi Jonny!

Yes I still can not activate. I get the same error as shown in the first post. :(

Activaition failed
Please contact techical support
Long number.

I have made an account at MM and I assume it is the same account I have to use for activating FC6 or am I wrong :?:

Best regard

Jorgen

Re: Activation cannot be completed !

Posted: Sun Aug 18, 2013 11:10 pm
by Tronics
Same for me.
Cannot activate V6 with the accountname and password I used to create the account.

Re: Activation cannot be completed !

Posted: Mon Aug 19, 2013 9:55 am
by DavidA
Hi guys,

If you are having problems with your activation can you please PM me your Matrix account usernames and whether the computer you are using has access to the internet.

Re: Activation cannot be completed !

Posted: Mon Aug 19, 2013 1:35 pm
by jgu1
Hi David!

As I wrote in PM, it work´s now.

Oh my God, It is a very large program. At first glance, confusing, but I hope to learn and use it and be just as happy about it as for Ver.5 :roll:

Where can I find some wery simple exambles, Pls.

Best regard

Jorgen

Re: Activation cannot be completed !

Posted: Mon Aug 19, 2013 1:55 pm
by JonnyW
Hi Jorgen.

Yes, a lot has been added so we can write our own components in v6. However, if you prefer to use this exactly as you did in v5 then not much in that area has changed.

There are tutorial videos located in this forum:
http://www.matrixmultimedia.com/mmforum ... 54&t=12652

There are examples located here:
http://www.matrixmultimedia.com/mmforum ... m.php?f=57

Our wiki page, which is not 100% but an ongoing effort is here:
http://www.matrixmultimedia.com/wiki/in ... =Main_Page

This has exercises and examples on it.

We are working on usability and the interface at present, trying to make v6 easier to use for first time users. Please let us know what you think - any thoughts on how to simplify the program for the end user are always a help.

Jonny

Re: Activation cannot be completed !

Posted: Tue Aug 20, 2013 11:16 am
by jgu1
Hi Jonny!

Very large impressive program with even more options, MM has done a great job.

It is a completely different user interface than in V5. Immediately more confusing, but so is it always with new thing. Need some exercise to.

How is it possible to open a FC5 project in V6 :?:

Thank´s
Jorgen

Re: Activation cannot be completed !

Posted: Tue Aug 20, 2013 11:27 am
by medelec35
Hi Jorgen
jgu1 wrote:How is it possible to open a FC5 project in V6
Just select open from the file menu,
At the bottom right of the open dialog your see the default Flowcode project files (*.fcfx)
Just left click in that and your see other options.
Change to the type of flowchart you wish to open, e.g Pic or select all files.
Then you should be able to see your V5 flowchart to select.

Martin

Re: Activation cannot be completed !

Posted: Tue Aug 20, 2013 11:34 am
by jgu1
Wery Quick responce Martin, Thank´s :lol:

Of course I have to choose what kind of file.

Jorgen