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FC7 Pro Off-line Activation Fails

Posted: Sun Jul 31, 2016 12:13 am
by Ras
I am following the process to activate off-line on one Windows 10 computer and it fails. I am following the same procedure used for FC6 Pro which is running very well on same computer.

Please see the set of JPG pictures attached that document the flow and the failure. Has anyone tried off-line activation successfully?

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1 Activation Accepted(e).jpg (121.04 KiB) Viewed 14112 times
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2 Activation Succesful, Restart(2)(e).jpg (119.12 KiB) Viewed 14112 times
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3 Activation Failed(e).jpg (57.96 KiB) Viewed 14112 times
After going through this process and upon restarting FC7 says it needs to be activated in order to run and that I should enter the online account details to activate. :(

Re: FC7 Pro Off-line Activation Fails

Posted: Sun Jul 31, 2016 1:34 am
by medelec35
Hi Ras,
Currently with V7.0.0.4 only online registration is working.
Perhaps matrix staff can post details of when that will be fixed when back on Monday?

Martin

Re: FC7 Pro Off-line Activation Fails

Posted: Thu Aug 04, 2016 3:36 pm
by Ras
Hello Matrix,

Can I please get assistance with this issue?

It does not help at all having purchased a FC7 licence and not being able to use it. And no, activating via web is not an option due to IT policies.

Thanks

Re: FC7 Pro Off-line Activation Fails

Posted: Thu Aug 04, 2016 3:42 pm
by EtsDriver
Ras wrote:Hello Matrix,

Can I please get assistance with this issue?

It does not help at all having purchased a FC7 licence and not being able to use it. And no, activating via web is not an option due to IT policies.

Thanks
Go and tell your boss that ~1000€ software cant be used because of some idiot on IT department not allowing FC7 to communicate through firewall. Demand admin rights for your personal workhorse or that the IT has to open the door for FC7 to be used. Tell that you guys are just wasting profitable more worktime for discussion of such simple thing that opening a firewall for a program would take if youd have those rights yourself...
Give no other options. Sometimes you have to step on the toes to get something to happen.

Re: FC7 Pro Off-line Activation Fails

Posted: Thu Aug 04, 2016 3:56 pm
by Benj
Hello,

We are currently looking to release an update on the week starting the 15th of August.

We should definitely have the offline activation in and working by then. Sorry for any inconvenience.

Re: FC7 Pro Off-line Activation Fails

Posted: Fri Aug 19, 2016 2:21 am
by Ras
Hi Ben,

Is there an update here or will one be soon? Thanks

Re: FC7 Pro Off-line Activation Fails

Posted: Fri Aug 19, 2016 12:00 pm
by Steve
It should be out next week. We're trying to cram in a few new features such as a full 30-day unlock for Flowcode.

Re: FC7 Pro Off-line Activation Fails

Posted: Fri Sep 02, 2016 6:16 pm
by saschech@gmx.de
hello

any news? the date is 02.09.2016............

Regards wolfgang

Re: FC7 Pro Off-line Activation Fails

Posted: Mon Sep 05, 2016 11:24 am
by Steve
Hi Wolfgang,

There was a delay and now we have issues with staff holidays. The release is ready and being tested this week and I am confident it will be released next week.

Regards,
Steve.

Re: FC7 Pro Off-line Activation Fails

Posted: Fri Sep 16, 2016 9:32 pm
by saschech@gmx.de
hello steve

any news???

Regards wolfgang

Re: FC7 Pro Off-line Activation Fails

Posted: Sat Sep 17, 2016 6:23 pm
by saschech@gmx.de
hello steve

Are you back to matrix or a new employee with the thame name?

Regards wolfgang

Re: FC7 Pro Off-line Activation Fails

Posted: Sat Sep 17, 2016 7:06 pm
by EtsDriver
saschech@gmx.de wrote:hello steve

Are you back to matrix or a new employee with the thame name?

Regards wolfgang
http://www.matrixtsl.com/mmforums/membe ... ofile&u=53

Joined 2006.

Re: FC7 Pro Off-line Activation Fails

Posted: Sat Sep 17, 2016 8:07 pm
by saschech@gmx.de
hello

I remember:

Re: Problem with Flowcode SPI macro with accelerometer compo
Postby Benj » 11 Jan 2013, 14:30

Hi Wolfgang,

""Steve - who has recently left Matrix - was the sole developer on PPP""

Unfortunately Steve has left the company but he has not been responsible for the PPP configs or the level of support provided for a long time

http://www.matrixtsl.com/mmforums/viewt ... 909#p43909

????????????????

Regards wolfgang

Re: FC7 Pro Off-line Activation Fails

Posted: Sun Sep 18, 2016 1:23 pm
by Rudi
https://www.linkedin.com/in/steve-tandy-0748b447


in
Matrix Multimedia Ltd.
Oktober 1997 – Januar 2013 (15 Jahre"years" 4 Monate"month")Halifax, Großbritannien
out

in
Aspire-i Ltd
Juni 2013 – September 2014 (1 Jahr"year" 4 Monate"month")
out

in
Matrix Technology Solutions Ltd.
Oktober 2014 – Heute-"today"- (2 Jahre"years")Halifax, Großbritannien
out?

Re: FC7 Pro Off-line Activation Fails

Posted: Mon Sep 19, 2016 10:51 am
by Steve
saschech@gmx.de wrote:hello steve

Are you back to matrix or a new employee with the thame name?

Regards wolfgang
Hi Wolfgang - yes, I am back at Matrix again!

Re: FC7 Pro Off-line Activation Fails

Posted: Mon Sep 19, 2016 11:17 am
by saschech@gmx.de
Hi Steve

At the time FC3 , FC4 and FC5 I remember your word was reliabl,
but in the moment I think your words are not concrete.
At the time of FC6 I switch to "c" ....
With FC7 I think matrix have mutch more problems....
Hope the 30day version comes in near time

Regards Wolfgang

Re: FC7 Pro Off-line Activation Fails

Posted: Mon Sep 19, 2016 3:16 pm
by Benj
Hi Wolfgang,
but in the moment I think your words are not concrete.
Not sure what you mean here. Steve is a legend and is always frank and honest!
At the time of FC6 I switch to "c" ....
Flowcode 6 was a great product, shame you missed out. Good news is 7 is even better!
With FC7 I think matrix have mutch more problems....
Can you give us any more information on what you think the problems are?
Hope the 30day version comes in near time
It's coming as fast as it can, all hands are at the pump as it were...

Re: FC7 Pro Off-line Activation Fails

Posted: Mon Sep 19, 2016 3:27 pm
by saschech@gmx.de
Hello Benj

"The release is ready and being tested this week and I am confident it will be released next week."

These were Stev´words two weeks ago.......

Regards Wolfgang

Re: FC7 Pro Off-line Activation Fails

Posted: Mon Sep 19, 2016 3:46 pm
by Benj
It was meant to be released last week and we all thought it would be but due to unforeseen circumstances completely out of our control things have taken slightly longer than planned.

I'm sure you would agree that it's much better to take longer to release something correctly then it is to rush out something half baked with problems.

Re: FC7 Pro Off-line Activation Fails

Posted: Tue Sep 20, 2016 2:13 pm
by saschech@gmx.de
Hello
After Install FC7.1........

Is there a other operation for the 30day key as in FC6?
If I go "download FC7 license" I landing on " Overview FC7 page"
Please help

Regards wolfgang

Re: FC7 Pro Off-line Activation Fails

Posted: Tue Sep 20, 2016 2:19 pm
by DavidA
Hello Wolfgang,

If you have downloaded the latest version, once installed a pop up box should appear asking you to select the 30day trial, select this and simply type in your Matrix username and password to activate your 30Day trial.

There is no offline acitvation for the 30day trial, the time tracking is done on our servers so the 30day trial is ONLINE only.

Re: FC7 Pro Off-line Activation Fails

Posted: Tue Sep 20, 2016 2:55 pm
by saschech@gmx.de
Hello

OK it works

Regards wolfgang