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Re: Startup problems with Flowcode 7.1
Posted: Thu Dec 01, 2016 4:51 pm
by Benj
We have tried to replicate the issue here using a 32-PC with a French copy of Windows but so far we are unable to replicate the problem.
Is there anything else specific about the machine that could be causing issues.
We can generate a special executable for you to try and pinpoint the stage in the program where Flowcode is crashing to help try and pinpoint the problem.
Re: Startup problems with Flowcode 7.1
Posted: Fri Dec 02, 2016 11:17 am
by Jonattend
Benj wrote:Many thanks for letting us know we are currently investigating this problem for you.
We are wondering if the problem has anything to do with the language of the system. Are your computers all running Windows in French or are some of them in English?
If they are all in French then is the English language pack installed on the working machines?
You can find out what languages are installed by going to the "Region and Language" control panel and clicking the "Keyboards and Languages" tab and the "Install/Uninstall" Languages button.
To see the list of languages select the Uninstall option, be sure to select cancel once you have seen which languages are installed.
When starting Flowcode on the problematic computer does the semi transparent splash screen appear?
Hello,
Thanks you for your answer.
All computers run in French language.
I checked on the HP8000 computer and the English language is present for the Keyboard (enc : movie at the link). Also, English language is present on the working computer (Optiplex 9020, win64)
I try to run Flowcode on the computer test on the movie ...
What can i do now ?
Link :
https://drive.google.com/open?id=0B48Pu ... k1NTTAzb2M
Re: Startup problems with Flowcode 7.1
Posted: Wed Dec 07, 2016 12:01 pm
by Jonattend
*Bump please.
Re: Startup problems with Flowcode 7.1
Posted: Mon Dec 12, 2016 10:49 am
by Steve
Does the same problem happen when you start Windows in safe mode?
Re: Startup problems with Flowcode 7.1
Posted: Fri Dec 16, 2016 3:14 pm
by Jonattend
Hello,
I just tried in safe mode on the HP8000 computer .. : same error with "safe mode" and "safe mode with networking"
I'm going crazy ..
Re: Startup problems with Flowcode 7.1
Posted: Mon Jan 30, 2017 4:02 pm
by Jonattend
Hi,
I tried to install a fresch Windows 7 x64 FR on another model ... (
HP2540p) with the administrator account ...
After a successful installation, i tried to launch Flowcode ... same error (administrator account) !
What's wrong with this software ?
What can i do before i suicide myself soon
... ?
Re: Startup problems with Flowcode 7.1
Posted: Mon Jan 30, 2017 6:21 pm
by Steve
Hi,
Thanks for the reminder and sorry we have been slow to fix this issue. I've asked one of my colleagues who will contact you tomorrow morning with some suggestions. I think we'll make a custom build available to you which will allow us to pinpoint the problem.
It seems strange because we have many installations of Flowcode and this seems to be a unique problem. But that is no comfort for you and so we'll try to get this sorted as soon as we can.
Regards,
Steve.
Re: Startup problems with Flowcode 7.1
Posted: Tue Jan 31, 2017 9:59 am
by Jonattend
Thank you, i will wait this special release for me
But, maybe it's a drivers problem because the HP2530p model and the HP2540p model are similar in hardware config ...
Edit : maybe not ... i tried in safe mode on the HP 2540p (w/o network) and same error ... cf movie on my Google Drive :
https://drive.google.com/open?id=0B48Pu ... TIyWWt0dDg
Re: Startup problems with Flowcode 7.1
Posted: Tue Jan 31, 2017 12:25 pm
by SimonB
Hello Jonattend,
I just want to check have you received the email that my colleague Gonzalo has sent you?
Simon
Re: Startup problems with Flowcode 7.1
Posted: Tue Jan 31, 2017 1:26 pm
by Jonattend
Yes,
I will anwser to this mail (with bad news ... :/)