Unable to download software

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Article43
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Unable to download software

Postby Article43 » Sat Mar 11, 2017 1:04 am

Hi,
I have tried twice to download the software but it is failing within the last few mins of download - it gets over 1.0 gb but will not finish the download for some reason?
Thx

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Re: Unable to download software

Postby Benj » Sat Mar 11, 2017 1:24 am

Hello,

I'm having the same problem. I'm trying now to save the file rather than open it directly to see if that makes a difference.

Could just be due to high demand, I think some people are downloading ok.

Edit: Nope failed again. Hmm.
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Re: Unable to download software

Postby JohnCrow » Sat Mar 11, 2017 10:07 am

Hi

Downloaded on Friday evening, but just saved to the hard drive. Downloaded all ok. Not installed it yet though.
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1 in 10 people understand binary, the other one doesn't !

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Re: Unable to download software

Postby saschech@gmx.de » Sat Mar 11, 2017 3:08 pm

Hello

I hope it is ok:
https://dl.dropboxusercontent.com/u/593 ... .2.0.5.msi

regards wolfgang

dropbox have kill the publik folder......

https://www.magentacloud.de/lnk/ZUPgj6U4
Last edited by saschech@gmx.de on Sat Mar 18, 2017 12:27 pm, edited 2 times in total.
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Re: Unable to download software

Postby medelec35 » Sat Mar 11, 2017 3:46 pm

I have just downloaded update, and not had an issue.
If I remember correctly, different browsers can cause this issue.
Clearing cache may or may not fix issue.
I use opera because of the built-in VPN so you could try with that browser?

Martin
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Re: Unable to download software

Postby jgu1 » Sat Mar 11, 2017 4:49 pm

Downloaded the new version. Uninstall ver. 7.1 and install ver. 7.2 on two PC untill, now, no problem. it seem to work. :D

Best regard

Jorgen

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Re: Unable to download software

Postby Steve001 » Sat Mar 11, 2017 6:11 pm

downloaded ok but very slow on IE 11 i clicked save as

Took just short of 2 hours this morning

Steve
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Re: Unable to download software

Postby Article43 » Sun Mar 12, 2017 12:18 am

Thx for the replies.
Downloading with MS Edge now instead of Firefox.
Let's see?

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Re: Unable to download software

Postby Jay Dee » Sun Mar 12, 2017 2:17 pm

Hmm odd...
Downloaded twice with Chrome, twice with Opera. All four downloads are subtly different sizes but over 1Gb. None will run as an install. J. Will wait an see if someone finds something..
EDIT: Downloaded to another laptop. win10, using chrome. all good. :)
Last edited by Jay Dee on Sun Mar 12, 2017 10:58 pm, edited 1 time in total.

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Re: Unable to download software

Postby jgu1 » Sun Mar 12, 2017 2:33 pm

Dont know if it help or you already do it on same way.

I started FC7 go to the helpmenu, check for update, Then I get the message, there is a never version, do you want to download. I save it on my HD. Uninstall version 7.1 and then I run the new install file.

Another way, maybe, you could dowload the trial version from MM home page.. just a thougth. :lol:

R jorgen
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Re: Unable to download software

Postby Lagoda » Sun Mar 12, 2017 8:09 pm

I have upgraded that as Jorgen described and ..... working. :D
Thanks the idea.
At first glance, it looks very promising this version.
Congratulation for the MATRIX TEAM.

Lagoda
Last edited by Lagoda on Mon Mar 13, 2017 6:32 am, edited 1 time in total.
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Re: Unable to download software

Postby Article43 » Sun Mar 12, 2017 10:34 pm

MS Edge did not work so I installed Opera and I was able to download. However, when I try to install I get an error message that says t is "not a valid windows installer package". This really is a lot of trouble to install a programme, and tends to put one off trying it out!
Thx.

edit..thx for the tip on Opera browser with VPN..fast browser and the VPN is very handy as I sometimes use TOR browser, but it can be very slow
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Re: Unable to download software

Postby petesmart » Mon Mar 13, 2017 1:26 pm

Hello Matrix team,

I attempted a download of 7.2.0.5 this evening using Microsoft edge browser. Download failed at 410, 776 kB – indicated partial download and stopped. The time at which it stopped was 22:26 Sydney Eastern daylight Time

Not sure if that helps – I will try using a another browser – probably Google, I will let you know how I get on.

All the best,

Pete
sorry about that Chief!

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Re: Unable to download software

Postby petesmart » Mon Mar 13, 2017 2:20 pm

Update....

Loaded down with Google chrome...package size 1.055Gb.. File looked like it completed..

Opened Msi file and had the package error come up as below... :roll:
sorry about that Chief!

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Re: Unable to download software

Postby DavidA » Mon Mar 13, 2017 4:01 pm

Hey guys,

sorry we are just discussing with our host the possible reasons for this. Ill let you know when its all fixed.