New Keys on Saturday.

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astro1234
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New Keys on Saturday.

Postby astro1234 » Sat Nov 30, 2019 3:21 pm

Does Matrix issue new Keys on a Saturday ? As I have purchased this morning more Packs,
and have yet to receive my new Key to activate the new Packs.
Regards Roy.
Last edited by astro1234 on Sun Dec 01, 2019 10:53 am, edited 1 time in total.

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QMESAR
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Re: New Keys on Saturday.

Postby QMESAR » Sat Nov 30, 2019 3:36 pm

Hi
As far as I know MATRIX does not issue key's anymore they are attached to your user account you can download them or just go to manage licenses from Flowcode and register your Flowcode again.

I could be wrong but sure worth a try :D

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Re: New Keys on Saturday.

Postby astro1234 » Sat Nov 30, 2019 3:51 pm

Thanks for the reply.
Just tried to activate new licence, still not activated new packs, Now last week
I purchased new packs and received a new key from Matrix. Maybe I will get a new key on Monday.
Regards Roy.

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Re: New Keys on Saturday.

Postby Steve001 » Sun Dec 01, 2019 1:24 pm

Hi Astro,

Have you got an account here .. (Not the forums)
You should be able to see all your packs etc.

https://www.matrixtsl.com/accounts/login/

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Re: New Keys on Saturday.

Postby astro1234 » Sun Dec 01, 2019 2:35 pm

Hi Steve001.
Yes, I have an account, when I log in it shows the packs I have just
purchased not active (6) ARM,AVR,PIC16,PIC32,RP1,SCADA.
Ones I purchased some time ago are active.
I have the transaction receipt with payment paid yesterday morning.
Regards Roy.

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Re: New Keys on Saturday.

Postby DavidA » Mon Dec 02, 2019 11:53 am

Hi Roy,

Did you not receive an email from the website with your key?

If not can you Private Message (PM) me some details of your purchase (order no/time/date etc) as much as possible and i will hunt down the issue.